Teaching the AI assistant
This is where you teach the AI assistant about your business, so it can answer your customers. It is organised in three parts:
"Your business": business name, a description of what you do, and your website. (That business name is also what your customers see on the booking page and in appointment emails.) "Voice & rules": the tone you want, reply length, emoji level, the assistant's name, your own instructions, and the message it should use when it does not know something. "Sources to learn from": your website URLs and uploaded documents (for example a PDF price list or an FAQ).
Step by step
- Go to Sparky AI > Knowledge.
- Fill in your business name, description and website.
- Set the tone and any rules you want the assistant to follow.
- Add the pages and documents it should learn from.
- Save.
Knowledge learned from your websites refreshes automatically about every two weeks. You can also refresh it manually at any time.
The assistant always answers in the language of the customer's last message, even when your knowledge base is written in a different language.
The AI assistant is available on the Inferno plan, or by adding an AI add-on to any other plan. The AI content studio and Autopilot are separate: they come included from the Blaze plan.