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VK communities: connect and automate

Where: My Accounts > VK.

Ignix connects VK communities, not personal profiles. Their private messages and wall comments arrive in the inbox, and automations answer them as on any other network.

Connect a community

  1. Turn on two-step verification in your VK account if you don't have it yet (id.vk.com → Security). VK asks for it to create keys.
  2. In your community, open Manage → API usage → Create token, tick every permission and create it.
  3. Copy the key (it starts with vk1.a.) and paste it in My Accounts > VK.

Ignix keeps the key encrypted. If you delete it in VK, the community stops working in Ignix until you paste a new one. When it connects, Ignix also turns on the community's messages, its bot features and the Start button of the chat, which the automations need.

What works

  • Private messages: inbox, replies, buttons, images and documents.
  • Wall comments: they arrive in the Comments tab of the inbox and you answer as the community.
  • Automations: keywords, welcome, comment replies, comment → private message, questions, tags and fields, delays, appointments, handing over to a person and AI.

Comment → private message on VK

VK only lets a community write to someone who has already written to it or allowed its messages. Ignix handles both cases on its own:

  • If the person has written before, the private message arrives straight away.
  • If not, Ignix replies to their comment with a link to the chat. When they open it and tap Start, the automation carries on by private message, without repeating the public reply.

What VK doesn't allow

  • Publishing or scheduling on the wall: VK hasn't given us that access yet.
  • Comments from before you connected: a community key can't read the wall, so Ignix shows comments from the moment you connect.
  • Hiding, deleting or liking comments, carousels, and video or audio in messages.

Good to know

If you test with your own comments, check you are commenting as yourself: VK admins comment as the community by default, and Ignix doesn't answer the community's own comments.

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VK communities: connect and automate — Ignix Help