Conversational AI platform
An AI chatbot that answers where people actually write to you
Most chatbots sit on a website and wait. Your customers are in Instagram DMs, Messenger, WhatsApp and your comments, at eleven at night and on Sundays. Ignix puts one assistant — trained on your business, not on the internet — in all of them.
Unlimited AI replies · Unlimited contacts · Human handoff built in
What is an AI chatbot, and what changes when it lives in your DMs
An AI chatbot is software that reads what a person actually wrote, works out what they meant, and writes back in its own words. The older kind matched keywords against a tree someone drew in advance: say the wrong word and it apologised and started over. This kind understands the sentence.
That is the part every vendor explains. Here is the part that decides whether it works for you: understanding the question is the easy half. The two things that make or break an AI chatbot are where it is allowed to answer and what it is allowed to know.
It reads, it does not match
No keyword tree to maintain. Someone writes “is the blue one still around in a medium?” and it answers the question that was asked.
Where it answers decides whether it is used
A widget on your website only meets people who came to your website. Your customers are already writing to you somewhere else.
What it knows decides whether you can trust it
An assistant fed your prices and policies answers like you. One fed nothing invents something plausible, with your name on it.
Ignix is for you if…
Not a feature list — the people it was built for. If three of these sound like you, you will feel at home.
- Your customers write to you on Instagram, Messenger and WhatsApp — not through a widget on your site.
- You answer the same questions every day and could recite them in your sleep.
- You want an assistant that knows your business, not one that improvises.
- You want a real person one tap away when the question deserves one.
- You would like the answers to be right at 2 a.m. and on Sundays.
- You want one assistant for every channel, not one bot per app.
One assistant, every channel that matters
Trained once, answering everywhere — and the whole conversation lands in one inbox, whichever door it came through.
DMs, comment→DM, story replies and welcome messages
Messenger, comment→DM on Page posts, and reviews
Full conversations, broadcasts and template messages
Your website
A live-chat widget answered by the same assistant
Telegram
Direct messages, answered like any other channel
Comments elsewhere
X, YouTube, LinkedIn, Reddit and Bluesky comments land in the same inbox
Worth knowing before you compare tools: the networks decide what any chatbot may do. Comment→DM exists on Instagram and Facebook only; LinkedIn, X and YouTube open comments but not private messaging; TikTok opens comments and, for business accounts only, direct messages — Ignix does not automate TikTok yet. Any tool promising more than this is working outside the official APIs — with your account taking the risk.
An AI chatbot for customer service has to know your business, not the internet
Feed it your website, your FAQs, your documents and what you already publish. From then on it answers with your prices, your policies and your tone — and when it does not know, it says so and brings you in, instead of inventing an answer with your name on it.
The same knowledge powers every channel, so the answer to “do you ship to the Canary Islands?” is the same in a WhatsApp chat, an Instagram DM and your website widget.
And when it should stop, it stops
The handover is the feature that separates a chatbot you can trust from one you mute after a week. The moment a conversation needs a person — a complaint, a negotiation, someone asking for “a human” — the bot goes quiet and the thread lands in your inbox with the whole history attached. It stays quiet in that conversation until you are done.
Flows can trigger it, keywords can trigger it, and you can trigger it by hand from any conversation.
Same assistant, a different job in each business
It answers from what you taught it, so the job changes with the business. Four of the common ones.
A chatbot for ecommerce
Where is my order, does it come in a 42, can I return it — answered from your own catalogue and policy, at the hour people actually shop.
See it for your line of work →A chatbot for real estate
Qualifies the enquiry before it reaches you: budget, area, whether they have a mortgage agreed — then books the viewing.
See it for your line of work →Clinics, salons and coaches
Prices, availability and what a first session involves, plus a booking link in the same conversation.
See it for your line of work →Agencies running client accounts
A separate assistant per client, each with its own knowledge and voice, all in one login.
See it for your line of work →A no-code chatbot builder, or plain words if you prefer
Quick templates
Comment-to-DM, welcome messages, FAQ answers, giveaways — ready-made, customised in minutes, live tonight.
Visual flow builder
Keywords, conditions, buttons, follower checks, email capture, delays, A/B splits with real numbers per branch — and a handover node anywhere.
Described in plain words
Tell the AI what the automation should do and it builds the flow — you review it on the canvas before it goes live.
Six questions worth asking any chatbot tool before you pay for it
None of these are trick questions, and a good tool answers all six without flinching. Ours are below; take the list to the others too.
| The question | Our answer |
|---|---|
| Where can it actually answer? | Instagram, Messenger, WhatsApp and Telegram DMs, comments across your networks, Facebook and Google Business reviews, and live chat on your site — one assistant in all of them. |
| What is it trained on? | Your website, your FAQs, your documents and your own posts. Not a generic model guessing what a business like yours might charge. |
| What does it do when it does not know? | Says so and brings you in. It is built to hand over rather than to fill the silence with something plausible. |
| Can a person take over mid-conversation? | Yes, from any thread. The bot goes quiet in that conversation until you are finished, and the full history is already there. |
| How is it billed as you grow? | Not per reply and not per contact. Contacts and messages are unlimited from the Blaze plan, so a good month does not arrive with a bigger bill. |
| Whose APIs is it using? | The official ones. No password sharing, no unofficial automation, nothing that puts your account at risk to deliver a feature. |
AI chatbot pricing with no meter running
Chatbot platforms usually bill by conversations or contacts, so the bill grows exactly when things go well. Here, contacts and messages are unlimited from the Blaze plan, and AI replies are unlimited under fair use. The AI agent comes included with Inferno ($79/mo), or added to any plan for $29/mo per workspace.
Questions people ask
Which channels can it answer on?
Direct messages on Instagram, Facebook Messenger, WhatsApp and Telegram; comments across your networks; reviews on Facebook and Google Business; and live chat on your own website. One assistant, trained once, answering in all of them.
Can it turn Instagram comments into DM conversations?
Yes — someone comments a keyword on your post and receives a private message automatically. That move is allowed by the networks on Instagram and Facebook only, and no compliant tool can offer it elsewhere. It can check that the person follows you first, and capture their email on the way.
How does it learn my business?
You feed it what you already have: your website, your FAQs, documents, and what you publish on your networks. It answers from that knowledge — prices, policies, products — and says what you would say, not what a generic model guesses.
What happens when someone needs a human?
The bot steps aside. A handover puts the conversation in your inbox with everything already said, and the AI goes quiet in that thread until you are done. You can also trigger it manually from any conversation.
Is there a limit on AI replies or contacts?
No per-reply metering and no contact tiers: AI replies are unlimited under fair use, and contacts and messages are unlimited from the Blaze plan. The AI agent is included with Inferno, or added to any plan for $29/mo per workspace. The AI content studio and Autopilot are separate — those come included from the Blaze plan at $39/mo.
Do I need to know how to build flows?
No. Quick templates cover the common cases — comment-to-DM, welcome messages, FAQs — and the visual builder is there when you want conditions, A/B tests and branching. You can also describe the automation in plain words and let the AI build it.
Is there a free AI chatbot?
Not here, and it is worth knowing what free usually means elsewhere: a cap on replies or contacts that you hit precisely when the thing starts working, and then a jump in price. Ignix starts at $19/month and the AI agent is $29/month per workspace, or included with Inferno. The pricing page has every number, including what a free trial covers.
What is the best AI chatbot for a small business?
Honestly, the one that answers where your customers already write. A tool that only does website chat is the best choice for a business whose enquiries arrive through the website, and the wrong one for a business whose enquiries arrive as Instagram DMs. Work out where yours actually come from first, then use the six questions above on any tool you are considering.
Can I use it as a customer support chatbot?
That is most of what people use it for. It answers from your own knowledge, escalates to a person when the question deserves one, and every channel lands in the same inbox — so support is one queue rather than five apps. Reviews on Facebook and Google Business arrive there too.
What languages does it answer in?
It replies in the language the customer wrote in, so a message in German gets an answer in German without you setting anything up. Your knowledge can be in one language and the answers come out in another.
Can it work as a lead generation chatbot?
That is one of the most common uses. It answers the first question, asks the two or three things you need to know, captures an email or a phone number onto the contact record, and hands the conversation over once the person is worth talking to. Because it only ever replies to someone who wrote first, the leads arrive warm and the networks allow it — nothing is scraped and nobody is messaged cold.
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