AI chatbot platform
An AI chatbot that answers where people actually write to you
Most chatbot platforms live on your website and wait. Your customers are in Instagram DMs, Messenger, WhatsApp and your comments — Ignix puts one assistant, trained on your business, in all of them.
Unlimited AI replies · Unlimited contacts · Human handoff built in
One assistant, every channel that matters
Trained once, answering everywhere — and the whole conversation lands in one inbox, whichever door it came through.
DMs, comment→DM, story replies and welcome messages
Messenger, comment→DM on Page posts, and reviews
Full conversations, broadcasts and template messages
Your website
A live-chat widget answered by the same assistant
Telegram
Direct messages, answered like any other channel
Comments elsewhere
X, YouTube, LinkedIn, Reddit and Bluesky comments land in the same inbox
Worth knowing before you compare tools: the networks decide what any chatbot may do. Comment→DM exists on Instagram and Facebook only; LinkedIn, X and YouTube open comments but not private messaging; TikTok opens neither. Any tool promising more than this is working outside the official APIs — with your account taking the risk.
It answers from your business, not from a script
Feed it your website, your FAQs, your documents and what you already publish. From then on it answers with your prices, your policies and your tone — and when it does not know, it says so and brings you in, instead of inventing an answer with your name on it.
The same knowledge powers every channel, so the answer to “do you ship to the Canary Islands?” is the same in a WhatsApp chat, an Instagram DM and your website widget.
And when it should stop, it stops
The handoff is the feature that separates a chatbot you can trust from one you mute after a week. The moment a conversation needs a person — a complaint, a negotiation, someone asking for “a human” — the bot goes quiet and the thread lands in your inbox with the whole history attached. It stays quiet in that conversation until you are done.
Flows can trigger it, keywords can trigger it, and you can trigger it by hand from any conversation.
Structure when you want it, AI when you don’t
Quick templates
Comment-to-DM, welcome messages, FAQ answers, giveaways — ready-made, customised in minutes, live tonight.
Visual flow builder
Keywords, conditions, buttons, follower checks, email capture, delays, A/B splits with real numbers per branch — and a handoff node anywhere.
Described in plain words
Tell the AI what the automation should do and it builds the flow — you review it on the canvas before it goes live.
No per-reply meter, no contact tiers
Chatbot platforms usually bill by conversations or contacts, so the bill grows exactly when things go well. Here every plan includes unlimited contacts and messages, and AI replies are unlimited under fair use. The AI agent comes included with Inferno ($69/mo), or added to any plan for $29/mo per workspace.
Questions people ask
Which channels can the AI chatbot answer on?
Direct messages on Instagram, Facebook Messenger, WhatsApp and Telegram; comments across your networks; reviews on Facebook and Google Business; and live chat on your own website. One assistant, trained once, answering in all of them.
Can it turn Instagram comments into DM conversations?
Yes — someone comments a keyword on your post and receives a private message automatically. That move is allowed by the networks on Instagram and Facebook only, and no compliant tool can offer it elsewhere. It can check that the person follows you first, and capture their email on the way.
How does it learn my business?
You feed it what you already have: your website, your FAQs, documents, and what you publish on your networks. It answers from that knowledge — prices, policies, products — and says what you would say, not what a generic model guesses.
What happens when someone needs a human?
The bot steps aside. A handoff puts the conversation in your inbox with everything already said, and the AI goes quiet in that thread until you are done. You can also trigger it manually from any conversation.
Is there a limit on AI replies or contacts?
No per-reply metering and no contact tiers: AI replies are unlimited under fair use, and every plan includes unlimited contacts and messages. The AI agent is included with Inferno, or added to any plan for $29/mo per workspace.
Do I need to know how to build flows?
No. Quick templates cover the common cases — comment-to-DM, welcome messages, FAQs — and the visual builder is there when you want conditions, A/B tests and branching. You can also describe the automation in plain words and let the AI build it.