Ignix help centre
How everything works, screen by screen — from your first connected account to the automation nodes and the MCP server.
Start here
Getting started in 10 minutes
From signing up to your first scheduled post and your first automation.
Connecting social accounts
How to connect each network, including the ones that need an extra step, and what to do when a connection drops.
Writing and scheduling a post
Write once, publish to several networks, and pick when it goes out.
Turning comments into DMs
The most used automation: someone comments a keyword, Ignix sends them a DM.
Getting started
- What Ignix isThe three tools Ignix replaces, the networks it publishes to, and what it can do out of the box.
- Getting started in 10 minutesFrom signing up to your first scheduled post and your first automation.
- Connecting social accountsHow to connect each network, including the ones that need an extra step, and what to do when a connection drops.
Publishing
- Writing and scheduling a postWrite once, publish to several networks, and pick when it goes out.
- What format each post publishes asHow Ignix decides between a feed post, a reel, a story or a carousel on every network.
- Network limits you should knowCharacter counts, media limits and posting restrictions, network by network.
- Network-specific optionsThe extra fields each network offers in the composer, and what they do.
- Calendar, drafts and failed postsReschedule by dragging, retry what failed, unpublish, use the queue and import in bulk.
- Content libraryReuse media and posts you have already published, including the ones posted natively.
AI
- AI in the composerGenerate captions, hashtags, first comments, images and video without leaving the post editor.
- Autopilot: plan a week of contentPick accounts, pieces and a period; Autopilot plans distinct angles, writes each piece in every account's own voice per network, and leaves drafts with suggested dates.
- Posting style learned from your accountsHow Ignix learns your colours, your layout and how you write, so what it creates looks like the rest of your feed.
Inbox
Automations
- Turning comments into DMsThe most used automation: someone comments a keyword, Ignix sends them a DM.
- Story reactions and repliesAnswer automatically when someone reacts to or replies to your Instagram story.
- Chatbot flows in the visual builderBuild a conversation with buttons, conditions, delays and AI answers.
- Appointments: bookings from the chatLet customers book from the web chat, by DM or by talking to Sparky, with every appointment in a Google calendar and an automatic reminder.
- Automation nodes and triggersEvery block you can drop on the canvas, its fields and where it can continue to. Generated from the builder’s own table.
- Broadcasts and sequencesSend one message to many contacts, or a drip over several days.
Audience & assistant
Insights
- AnalyticsBest posts, best times, engagement and growth — per account and per network.
- Brand listening and sentimentMentions, sentiment on everything you receive, and an alert when negativity spikes.
- Reddit RadarFind the conversations where your product belongs, without getting banned.
- Google Business ProfilePosts, photos, reviews and listing details for your local business.
Your account
- Team, roles and approvalsInvite people, choose what each role can do, and require approval before publishing.
- WorkspacesKeep each brand or client separate inside the same account.
- Plans and billingWhat each plan includes, how accounts are charged, and how to change or cancel.
- SettingsTime zone, notifications, API keys and everything else that lives in Settings.
- Integrations and custom actionsConnect Shopify or WooCommerce and let the AI act on real data.
Developers
Help
Reading this with an AI assistant?
Give it /llms.txt for the index, or /llms-full.txt for the whole manual.
Still need a hand?
Email [email protected] and we’ll get back to you.
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