Broadcasts and sequences
Where: Automations > "Broadcasts" and Automations > "Sequences".
A broadcast sends one message to many contacts at once. You can send it now or schedule it, and you can target contacts by tag.
A sequence sends a series of messages spaced over time (a drip). Each step has its own delay: immediately, or after N minutes, hours or days. Contacts are enrolled by tag.
Important network restrictions
- Instagram and Facebook do not allow broadcasts. Their 24-hour messaging window makes it impossible.
- Sequences cannot include media on any network. Broadcasts can.
- Telegram and WhatsApp support broadcasts. WhatsApp requires a pre-approved template.