Please read these terms (the "Agreement") carefully. By creating an account, or by accessing or using the Ignix service offered by Dreaming Solutions LLC ("Ignix", "we", "us", or "our"), you confirm that you have read, understood, and agree to this Agreement. If you do not agree, do not use the Service.
We may update this Agreement as described in Section 17. The current version is always the one posted at https://www.ignix.social. Your continued use of the Service after an update takes effect means you accept the updated Agreement.
Throughout this Agreement, "you", "your", and "Customer" mean the person or entity using the Service. If you use the Service for an organization (such as your employer or your own company), you confirm you are authorized to bind that organization, and "you" includes that organization.
By using the Service, you confirm that:
- A. You will use the Service only for business and professional purposes, and not for personal, family, or household purposes;
- B. You are at least 18 years old and able to enter into a binding contract;
- C. You accept and will comply with this Agreement; and
- D. You are responsible for everyone who uses the Service through your account, such as your employees, clients, or contractors ("Authorized Users").
1. Definitions
"Service" means the Ignix platform, website, and applications, and any features we make available, including scheduling and publishing, DM and comment automation, the unified inbox, and analytics across supported social networks.
"Customer Content" means the content and data you or your Authorized Users provide to, upload to, or create within the Service — including posts, drafts, media, messages, replies, and the social accounts and access tokens you connect.
"Third-Party Content" means content that originates from someone other than you, your Authorized Users, or Ignix, that we obtain through connected services — for example, comments, mentions, and incoming messages from a social network.
"Third-Party Services" means services not provided by Ignix that you access or that the Service relies on, including the supported social networks and messaging platforms (such as Instagram, TikTok, YouTube, Facebook, WhatsApp, X, LinkedIn, Threads, Pinterest, Telegram, Discord, Reddit, Bluesky, Google Business, and Snapchat), our connectivity providers, and any integrations you enable.
"AI Features" means features that use artificial intelligence to generate or analyze content.
2. The Service
Subject to this Agreement and the plan you subscribe to, we grant you a non-exclusive, non-transferable right to access and use the Service for your internal business purposes during your subscription. You may not access or use the Service in any other way, including by scraping, crawling, or using bots or automated means except through features we provide.
The Service evolves. We may add, change, or remove features at any time, with or without notice, and we are not liable to you or any third party for doing so.
3. Connected social networks and other Third-Party Services
The Service depends on Third-Party Services that we do not control, including the social networks and our connectivity providers. Those services may change, limit, or stop what they make available to us at any time, and they may set their own rules. If that happens, we may at our discretion change or stop providing the affected features, and we are not liable to you or any third party for the change. We may also stop supporting a social network or integration for our own operational or commercial reasons, including where the cost of providing it is no longer sustainable; we will give notice where practical.
When you connect a social account or enable an integration, you authorize us and our connectivity providers to access and act on that account as needed to provide the Service, and you authorize that Third-Party Service to exchange data with the Service. Your relationship with each Third-Party Service is between you and that provider, governed by its terms. You are responsible for complying with the terms, policies, and rules of every social network and other Third-Party Service you use through Ignix — including their rules on automation, messaging, and unsolicited contact. We are not responsible for Third-Party Services or for any loss arising from your use of them.
You confirm that any social account you connect is one you are authorized to manage, and that any messaging automation you configure (including on business messaging channels) complies with the relevant platform's rules and with applicable law on electronic communications and consent.
4. Your responsibilities
Account security. You are responsible for the accuracy of your account information and for keeping your credentials confidential. Notify us promptly at [email protected] if you suspect unauthorized access to your account.
Acceptable use. You and your Authorized Users must use the Service lawfully and must not: send spam or unsolicited messages in violation of any platform rule or law; harass, deceive, or harm others; infringe anyone's intellectual property or privacy rights; upload malicious code; attempt to disrupt, probe, or gain unauthorized access to the Service; or use the Service for surveillance, tracking, or any unlawful purpose. If we reasonably believe you have breached this Agreement or any law, we may remove content and suspend, restrict, or terminate your access, where practical with notice.
Plan limits. Some features carry a published allowance that depends on your plan — for example the number of listening searches, brand-listening mentions, and posts containing a link on X, which are metered because that network charges us per API call. Current allowances are shown on our pricing page and in your account. We may change them for future terms, and we will give notice before a change applies to your renewal, in the same way as a price change.
Fair use of unlimited features. Where the Service or our marketing describes a feature as "unlimited" — including AI-powered replies and content/media storage — that feature is provided subject to fair use: usage must be consistent with the normal operation of a single organization's social media activity. Usage that is abusive, automated beyond the intended purpose, or so excessive that it degrades the Service for others or materially exceeds typical usage may be throttled or limited. Where practical, we will notify you and work with you on a solution before applying any limit.
Fair use of unlimited contacts and messages. Your plan includes unlimited contacts and unlimited messages for the accounts it covers. We do not charge per contact, and we do not count your audience. Ordinary use means automations serving the audience your own connected accounts attract; replies are delivered within the rate limits each network sets, and where a network limits how fast replies may be sent we queue the remainder rather than put your account at risk. We measure outbound message volume per organization. As a guide, ordinary use sits well below 100,000 messages a month on Blaze, 200,000 on Scale and 300,000 on Inferno, and the large majority of organizations never come close to those figures. A single exceptional month — a post that goes viral — is normal use and we will not act on it. If an organization stays above the figure for its plan in two consecutive calendar months, we will contact you and propose a plan that fits before taking any action, and we will not interrupt an automation that is already running. We may limit or suspend automations only where use is abusive or generated at machine scale, where access is resold to third parties, or where an organization continues at an outlier volume after we have been unable to agree on a suitable plan.
Customer Content. You are solely responsible for Customer Content and for having all rights, permissions, and lawful bases needed to process it (including content involving other people). We have no obligation to monitor Customer Content, but we may review or remove it if needed to operate the Service or comply with law.
5. Customer Content and license
You keep all rights you have in your Customer Content. To run the Service, you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, copy, process, adapt, transmit, display, and distribute your Customer Content solely to provide, support, secure, and improve the Service for you. We will not sell or rent your Customer Content.
Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it for any purpose, without obligation to you.
6. AI Features
If you use AI Features, the input you submit is processed by our AI providers to generate a result, as described in our Privacy Policy and Subprocessor List. AI output may be inaccurate, incomplete, or unsuitable, and you are responsible for reviewing it before you publish or rely on it. You are responsible for ensuring your use of AI output complies with applicable law and the rules of any platform where you use it. You must not use AI Features to generate sexual, sexually suggestive, pornographic, or otherwise NSFW images or video; any sexual depiction of a minor; face swaps or deepfakes of real people; or any other content prohibited by our Acceptable Use Policy. Prompts submitted for image or video generation are screened before generation starts, and attempting to bypass that screening is a material breach of these Terms.
7. Fees, billing, trials, and renewals
How your purchase is sold. Depending on the payment method available to you at checkout, paid plans are sold and processed either directly by us or through a merchant of record acting on our behalf. Where a merchant of record is used, it is the seller of record for that purchase and its terms apply to it in addition to this Agreement. Our current payment providers are listed on our Subprocessors page.
Fees and taxes. You agree to pay all fees for the plan you select. Prices may be exclusive of taxes; any applicable taxes are collected by the merchant of record where one is used, and are otherwise your responsibility, except taxes based on our income.
Free trial. We offer a 7-day free trial on our entry plan (Spark) when billed monthly. All other plans, and every annual plan, begin immediately without a trial. Where a trial applies, unless you cancel before it ends, your subscription begins automatically and you will be charged for the plan you selected.
Auto-renewal. Subscriptions are billed monthly or annually depending on the plan and renew automatically at the end of each term at the then-current price, unless you cancel before the renewal date. You authorize recurring charges through our payment provider until you cancel.
Cancellation. You can cancel at any time through your account settings or as otherwise described in the Service. Cancellation stops future renewals and takes effect at the end of your current paid term; you keep access until then.
Discontinuation of the Service. We may discontinue the Service, or a material part of it, including where a Third-Party Service or supplier we depend on stops being available to us on workable terms. If we do, we will give you as much notice as is reasonably practicable, stop charging you, and refund the unused portion of any period you have already paid for, calculated pro rata from the date the Service or the affected part stops. That refund is your sole remedy and, to the fullest extent permitted by law, we have no further liability for the discontinuation. You remain able to export your data as described in section 5 up to the date we specify.
No refunds. Because the Service is digital and made available to you immediately, all fees are non-refundable and we do not provide refunds or credits for partial periods, unused features, or downgrades, except where a refund is required by applicable law. Nothing in this section limits any non-waivable rights you may have under mandatory law that applies to you.
Price changes. We may change prices for future terms. We will give you at least 30 days' notice before a price change applies to a renewal, so you can cancel before it takes effect if you prefer.
8. Suspension and termination
We may suspend or terminate your access to the Service if you breach this Agreement, fail to pay, or use the Service in a way that creates risk or legal exposure for us or others, or if required by a Third-Party Service or by law. Where reasonable, we will give notice and an opportunity to fix the issue.
You may stop using the Service at any time. On termination, your right to use the Service ends and you must stop using it. Sections that by their nature should survive termination — including those on Customer Content licenses already granted, feedback, fees owed, intellectual property, disclaimers, limitation of liability, indemnification, and governing law — will survive. If we terminate your paid subscription without cause, we will refund any prepaid fees for the period after termination; otherwise the no-refund terms in Section 7 apply.
9. Intellectual property
We and our licensors own all rights in the Service, including its software, design, and content we provide ("Ignix Content"), which is protected by intellectual property laws. Except for the limited right to use the Service granted here, you receive no rights in the Service or Ignix Content. You may not copy, modify, reverse engineer, resell, or create derivative works from the Service except as the law allows despite this restriction.
10. Confidentiality
If we share non-public information about Ignix or the Service with you, you will keep it confidential and use reasonable measures to protect it. This does not apply to information that is or becomes public through no fault of yours, that you already lawfully had, or that you independently develop.
11. Disclaimer of warranties
The Service, Third-Party Services, and Third-Party Content are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and we do not warrant that the Service will be uninterrupted, secure, timely, accurate, complete, or error-free, or that it will meet your requirements. You use the Service at your own risk. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.
12. Limitation of liability
To the fullest extent permitted by law:
We will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, goodwill, or data, arising out of or relating to the Service or this Agreement, even if we were advised such damages were possible.
We will not be liable for any Third-Party Services, Third-Party Content, the acts of third parties, or unauthorized access to your account or content that results from your failure to keep your credentials secure.
Our total liability for all claims arising out of or relating to the Service or this Agreement will not exceed the greater of (a) the amount you paid us for the Service in the three months before the event giving rise to the claim, or (b) USD $100.
These limits apply regardless of the legal theory and are a basis of the bargain between us. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you, and nothing here limits liability that cannot be limited by law.
13. Indemnification
You will defend, indemnify, and hold harmless Dreaming Solutions LLC and its affiliates, officers, employees, and agents from and against any claims, losses, damages, and costs (including reasonable legal fees) arising out of or related to: (a) your Customer Content; (b) your breach of this Agreement or any law; or (c) your use of the Service or any Third-Party Services, including your breach of any Third-Party Service's terms.
14. Governing law and disputes
This Agreement, and any dispute arising out of it or your use of the Service, is governed by the laws of the State of Wyoming and applicable U.S. federal law, without regard to conflict-of-law rules. Subject to the arbitration provision below, the state and federal courts located in Wyoming will have exclusive jurisdiction, and you consent to that venue.
Arbitration. Except where prohibited by law, any dispute that cannot be resolved informally will be settled by binding arbitration on an individual basis administered under recognized commercial arbitration rules, seated in Wyoming, before a single arbitrator. You and we each waive any right to a jury trial and to participate in a class or representative action. Either party may seek injunctive relief in court to protect its intellectual property or confidential information. If you are a consumer protected by mandatory law in your country, nothing in this section removes rights or forums that such law guarantees you.
15. Notices
We may give you notice through the Service, by email, or by posting on our website, using the contact details associated with your account — so keep them current. You must send legal notices to us at [email protected], with a copy by mail to: Dreaming Solutions LLC, 1309 Coffeen Ave, STE 1200, Sheridan, WY 82801, United States, Attn: Legal.
16. Export and compliance
You confirm that you are not located in, or a national of, any country or region subject to comprehensive U.S. or other applicable sanctions, that you are not on any restricted-party list, and that you will not use the Service in violation of any export control or sanctions law.
17. Changes to this Agreement
We may change this Agreement at any time by posting the updated version on our website. We will give notice of changes that we consider material. The updated Agreement takes effect when posted, or on a later date we specify, and your continued use of the Service after that means you accept it. Please review this page from time to time.
18. Affiliate and referral program
We may offer an affiliate or referral program that lets you earn commissions for referring new paying customers to Ignix. If you take part, the following apply:
How the program is run. The program is administered through one or more third-party affiliate platforms. Sign-up, referral tracking, attribution, commission calculation, and payouts are handled by those platforms and are subject to their terms, in addition to this Agreement and any specific affiliate terms we publish. We may change the platforms we use at any time.
Commissions and terms. Commission rates, eligibility, attribution windows, minimum payout thresholds, and payment timing are as published in the program and may change. We may withhold or reverse commissions for transactions that are refunded, charged back, fraudulent, or that otherwise do not result in valid paid usage.
How you may promote. You must promote Ignix honestly and lawfully. You must not: send spam or unsolicited messages; make false, misleading, or unauthorized claims about Ignix; bid on our trademarks in paid search or impersonate us; self-refer or create fake or duplicate accounts; use cookie stuffing or other fraudulent attribution; or promote through any content or channel that violates our Acceptable Use Policy or any platform's rules.
Taxes and independence. You are responsible for any taxes on commissions you earn. Participation does not create any employment, agency, or partnership relationship between you and us.
What commission is earned on. Commission is earned only on payments we actually receive and retain from a referred customer. It stops when that customer's subscription stops, for any reason — including cancellation, non-payment, a refund or chargeback, or our discontinuation of the Service or of the affected features. "For life" means for the life of that customer's subscription; it is not a promise that the Service, any feature, or the program will exist for any particular period, and it does not create a right to payment for a service we are no longer providing.
Changes and termination. We may change, suspend, or discontinue the program, and may suspend or remove any participant, at any time, including for breach of this section.
19. General
Assignment. You may not assign this Agreement without our consent. We may assign it to an affiliate or in connection with a merger, acquisition, or sale of assets.
Relationship. We are independent contractors; this Agreement creates no partnership, agency, or employment relationship.
Force majeure. Neither party is liable for failure or delay in performance due to causes beyond its reasonable control, including acts of God, war, terrorism, civil unrest, epidemic, labour disputes, government action, failure of the internet or of telecommunications, cyber attack, and the failure, suspension, insolvency, or discontinuation of any Third-Party Service or supplier we depend on, including our connectivity providers and the social networks themselves. Where such an event prevents us from providing a material part of the Service, section 8 (Discontinuation of the Service) applies.
Severability. If any part of this Agreement is found invalid, the rest remains in effect with the minimum change needed.
Waiver. Our failure to enforce a provision is not a waiver of it.
Entire agreement. This Agreement, together with the documents it references (including the Privacy Policy and any acceptable use and AI terms), is the entire agreement between you and us about the Service and replaces any prior agreements on that subject. Any additional or conflicting terms you propose (for example, on a purchase order) do not apply.
20. Contact
Dreaming Solutions LLC 1309 Coffeen Ave, STE 1200, Sheridan, WY 82801, United States General: [email protected] — Legal: [email protected]