Plans and billing

Where: Billing.

Plans (monthly, USD). Unlimited contacts & messages from Blaze:

Spark, $19: 1 social account and 1,000 automated replies a month.
Blaze, $39: 3 social accounts, unlimited messages, AI content studio + Autopilot with 1,500 AI credits a month (about 75 images), video with your own key, online appointments (web chat, DM, booking page, Google Calendar, paid sessions), and the link-in-bio store with 50 GB of store storage.
Scale, $49: 5 social accounts, content AI with 3,000 AI credits a month (about 150 images), team of up to 3 with roles and approval, 100 GB of store storage.
Inferno, $79: 10 social accounts, unlimited team, AI assistant included for one workspace (with 10,000 AI credits a month, about 500 images), brand listening (50 saved searches, sentiment and alerts), Sparky booking appointments in conversation, and 250 GB of store storage.

FAIR USE ON CONTACTS AND MESSAGES. From Blaze, contacts and messages are unlimited: we never charge per contact, and a post that goes viral never raises your invoice. The one thing we ask is that usage stays what it looks like — automations serving the audience your own accounts attract. A single exceptional month is normal use and we do nothing about it. If an organisation stays at an outlier volume two months running, we get in touch to check the plan still fits and propose one that does. We will not interrupt an automation that is already running: a viral post is when you need us most. The volumes and the exact wording are in the fair usage clause of our Terms.

AI CREDITS. Everything the AI creates spends from a monthly pool: an image costs 20 credits (40 if it carries your photos or your character), an Autopilot piece 35, a campaign plan 25, a caption, idea or translation 2, and directing a video in Ignix Creator 60 (plus 25 for each extra version and 15 for each photo or clip you attach, up to 3). Included each month: 500 on Spark, 1,500 on Blaze, 3,000 on Scale and 10,000 on Inferno; each AI add-on brings 8,000 more. Answering your customers never spends credits — replies from Sparky, the inbox and the automations are not metered. At 80% we email you, and when the pool is used up only the creation side pauses until the 1st: your inbox keeps working, so nobody goes unanswered. Unused credits don't roll over. Billing shows this month's balance.

X CREDITS. X is the only network that charges per use, so everything you do on X spends from a monthly pool of Ignix credits (1 credit = 1¢): a post costs 2, a post with a link 25 (X charges 13× more for those), a direct message received 2 and sent 3, a public reply 2, a listening mention 1 and a comment read by an automation 1. From Blaze, every connected X account brings 500 free credits a month; an X seat adds 1,000 more each month. When the pool is used up, everything on X that costs credits pauses until the 1st — automations, DMs (also manual ones), listening, posts and links — and resumes on its own; adding a seat resumes it instantly. Unused credits don’t roll over. Spark doesn’t include X. Billing shows this month’s balance and what each X account spent it on.

THE SPARK LIMIT, IN DETAIL. Spark includes 1,000 automated replies a month. What counts toward it: each run of a chatbot flow (one person triggering an automation = 1), each broadcast recipient, and each contact enrolled in a sequence. What never counts: replying by hand from the inbox, scheduled posts, or the web chat. You can see the month's counter in Billing at any time.

At 80% Ignix emails you a heads-up. At 100%, new automated conversations pause: conversations already in progress finish normally, and the inbox keeps working so nobody goes unanswered — you just answer by hand. Everything resumes automatically on the 1st of the next month, or instantly when you upgrade to Blaze, where contacts and messages are unlimited.

STORE SALES ARE SEPARATE FROM YOUR PLAN. What you sell in your store, and paid appointments, is charged on your own Stripe account and goes to your bank. It has nothing to do with your Ignix subscription: Ignix takes 0% commission, your sales never appear on your Ignix invoice, and your Ignix plan is never paid out of your sales. Stripe's own fees are charged by Stripe on your account. More in "Getting paid".

Add-ons, available on any paid plan

Extra social account: +$6 per month each.
AI add-on (the AI assistant on one more workspace, plus 8,000 AI credits a month): +$29 per month each.
X seat (1,000 extra X credits a month, on top of the 500 included per connected X account): +$10 per month each.

Annual billing costs 10 months instead of 12, a 17% saving.

There is a 7-day free trial on the entry plan, Spark, and only when you pay monthly. Blaze, Scale, Inferno, every annual plan and all add-ons start straight away with no trial. The trial asks for a card, and three days before it ends Ignix emails you the date, the amount and a one-click link to cancel.

To change plan, go to Billing and choose the new plan. To cancel or update your payment details, use the billing portal from the same page.

When you downgrade to a plan with fewer accounts, Ignix asks you to choose which accounts to keep connected. The rest are disconnected, but nothing is deleted.

If you cancel, you keep access until the end of the period you paid for.

Cancelling is NOT the same as deleting. Cancelling stops the payments and leaves everything in place, so you can come back later. Deleting erases the account for good. If someone asks to "cancel and remove everything", point them at Deleting your account below — cancelling alone leaves their data with us.

DELETING YOUR ACCOUNT

Where: Settings, at the bottom. Only the account owner sees it.

You type the name of your organisation to confirm, and then

Every subscription is cancelled that same day. No further charges.
Your social accounts are disconnected, so Ignix loses all access to them.
Your posts, conversations, contacts, automations, knowledge and files are erased from our database.
Everyone on the team is signed out and cannot get back in.

It is immediate and permanent. There is no trash bin, no grace period and no way for support to restore it. Anything worth keeping — reports, exported data, media — has to be downloaded first.

Two things survive on purpose

Invoices, which our payment provider keeps because tax law requires it. Download them from the billing portal first.
Posts already published on a social network. Deleting the Ignix account does not delete what is already live on Instagram, LinkedIn and so on; those have to be removed on each network.

If the owner has left the company or cannot access the account, email [email protected] and we will carry out the deletion. That is also how to exercise the right to erasure under GDPR; we answer within 30 days.

If a payment fails

Your plan is not cut off at the first decline: Stripe retries the charge for a few days and a red notice in the app points you to update the card from Billing (or from the email link, no login needed). If the charge recovers, everything continues untouched. If the retries run out, the subscription is cancelled and connected accounts are disconnected; your drafts and settings are kept.