Live visitors and tickets

Live visitors (Sparky AI area): shows who is browsing your website right now, which page they are on and how long they have been there. You can start a chat with a visitor before they write to you.

Tickets: when a conversation needs follow-up, a support ticket is created with a number, a subject, a priority and notes. You can filter tickets by status, priority and assignee, and search them. The AI assistant can open a ticket by itself when the case needs it.