Dreaming Solutions LLC ("Ignix", "we", "us", or "our") operates the Ignix platform available at https://www.ignix.social and through our applications (together, the "Service"). This Privacy Policy explains what information we handle when you use the Service or visit our website, how we use it, who we share it with, and the choices and rights you have.
The Service is a tool for businesses and professionals. It is not intended for personal, family, or household use. If you do not agree with this Policy, please do not use the Service.
If you are an individual who has interacted with one of our customers through the Service (for example, you sent a direct message that a customer manages in Ignix, bought a product from a customer's store, or booked an appointment with a customer) and you have questions about how your information is handled, please contact that customer directly — see "Our role: controller and processor" below.
1. Who we are and how to reach us
The data controller for the purposes described in this Policy where we act as a controller is:
Dreaming Solutions LLC 1309 Coffeen Ave, STE 1200 Sheridan, WY 82801, United States
For any privacy question, request, or complaint, email us at [email protected].
2. Our role: controller and processor
Ignix processes information in two distinct capacities, and your rights differ depending on which applies.
We act as a controller for the information we decide how and why to handle — for example, the account details you give us when you sign up, our billing records, the way you use the Service, your support requests, and our marketing communications.
We act as a processor (on behalf of our customer) for the content and data you bring into the Service to do your work — the social accounts you connect, the posts you schedule, the comments and direct messages you manage, your unified inbox, the products you sell through your store and the information about your buyers, members, and booking clients (including the reviews they leave), and anything generated when you use our features. For this data, you (our customer) are the controller. You decide what to put into the Service and how it is used, and you are responsible for having a lawful basis and any required permissions or notices for the people whose information you process. We handle that content only to provide the Service to you and according to your instructions.
If an individual asks us about content that a customer controls, we will, where appropriate, refer that request to the relevant customer.
3. Information we collect and why we collect it
3.1 Information you give us
Account and profile information — such as your name, email address, business or organization name, time zone, language preference, and password. We use this to create and secure your account, authenticate you, provide the Service, and communicate with you about it. If you sign in through a social or third-party login, we receive basic profile information from that provider as permitted by your settings there.
Billing information — your purchases are processed by our payment provider (see Section 6). That provider collects and handles your payment card or other payment details; we generally do not receive or store full card numbers. We do receive transaction records such as the plan you bought, billing status, amounts, and the business and tax details needed to keep our records and meet our legal obligations.
Content and connected-account data — to do its job, the Service handles the material you bring into it. This includes the social accounts you connect and the access tokens that let us act on your behalf; posts, drafts, captions, images, and videos you create or schedule; comments, reactions, mentions, and direct messages you manage; your unified inbox conversations; and any audience or performance data we retrieve to build your analytics. We handle this to deliver the features you use. As explained in Section 2, you are the controller of this data.
Store, buyer, and booking data — if you use the store or the booking features, the Service handles information about the people who buy from you or book with you: for example their name and email address, order details (products, amounts, coupons, and order, payment, and refund status), access to purchased products and course progress, membership status, booking details and answers to your booking questions, the reviews they leave, and their marketing preferences. We process this information on your behalf as your processor; you are the seller and the controller of this data (see Section 2). Payments for those sales are processed by your own payment provider, in your own account; we receive order and payment-status information from it, but not full payment card numbers.
Support and communications — when you contact [email protected] or otherwise reach out, we keep your messages and related details so we can help you and improve the Service.
3.2 Information we collect automatically
When you use the Service or visit our website, we and our service providers collect technical and usage information such as your IP address, device and browser type, operating system, pages and features accessed, dates and times of access, session activity, and diagnostic logs. We use this to operate, secure, and troubleshoot the Service, understand how it is used, and improve it.
Our website uses cookies and similar technologies, including for advertising. We use advertising platforms to measure conversions and show ads for Ignix on their networks and on partner sites, which involves those platforms setting cookies and receiving certain information about your visit. This is interest-based advertising. Where you accept advertising cookies, we may also send conversion events from our servers to those platforms — including a hashed, irreversible version of your email address — so that a subscription can be matched to the ad that led to it. Where you decline, we do not send those events. You can manage non-essential and advertising cookies through the cookie controls we provide on our website, through your browser settings, and through each platform's own ad settings. The platforms we currently use are named on our Subprocessor List. Declining advertising cookies does not stop you from using the Service. Our website also uses referral cookies for our affiliate program, so that an affiliate who introduced you to Ignix can be credited for the referral; these are set by the affiliate platform we use, which is named on our Subprocessor List, and they fall under the same advertising cookie control.
3.3 Information from third parties
We may receive information about you from the social networks and third-party services you connect (subject to their terms and your settings there), from our infrastructure providers, and from publicly available sources used for business marketing.
4. AI-powered features
Some features use artificial intelligence to generate or analyze content — for example, drafting captions, suggesting replies, producing images, or summarizing conversations. To provide these features, the relevant input (such as the text or image you submit, or content you ask us to act on) is sent to specialized AI service providers that process it to return a result. We engage these providers as subprocessors under contractual confidentiality and data-protection commitments, and we do not authorize them to use your content to train their own models except where strictly necessary to provide the feature and permitted by our agreements. Our current AI providers are listed on our Subprocessor List. AI output can be inaccurate or incomplete, so you remain responsible for reviewing anything before you publish or rely on it.
4A. Your voice (cloned voice)
If you create a voice from your own voice (in Ignix, "Sparky → Voice"), you read aloud a statement with a single-use verification code that says what you authorise. That recording is both your consent and the sample your voice is copied from. To check that you said the whole statement with your code, the recording is transcribed by one of our AI providers; if it does not match, it is not kept.
If it matches, we keep the recording in private storage, together with the statement you read, its transcript, the date, the user and the IP address, as proof of your consent. We do not publish it, sell it or use it to train models. If it has background noise, we also keep a copy without that noise, which is the one used to copy your voice and is deleted with it. The voice is only used from your account: in Ignix Creator, on your own computer, or in the Ignix audio library, where each line you ask for is generated by one of our AI providers from that recording, which is sent to it for that line only.
You can delete the voice at any time from the same screen. When you do, we delete the recording immediately and keep only a record without audio (the statement you read, the date and the user) so that we can show what was consented to and when. If you delete your account, the recording is deleted with it.
5. How we share information
We do not sell your information. We share it only as described here.
Our team. Authorized personnel may access information when needed to operate, support, and secure the Service, under confidentiality obligations. When we open a customer's account to provide support, that access is recorded.
Subprocessors and service providers. We use trusted providers to run the Service — for hosting, social-platform connectivity, AI features, payments, email delivery, and similar functions. They may access information only to perform their work for us and must protect it under written data-protection agreements. Our current subprocessors are listed on our Subprocessor List, which we update as it changes.
Social networks and third-party services. When you connect an account or enable an integration, information flows to and from that service under its own terms and privacy policy. We are not responsible for how those third parties handle your information, and we encourage you to review their policies.
Advertising partners. We use third-party advertising platforms to promote Ignix and measure the effectiveness of our marketing. Through advertising cookies, and through conversion events sent from our servers, certain information about your visit and your subscription may be shared with those platforms for conversion measurement and interest-based advertising, as described in Section 3.2. The platforms we currently use are named on our Subprocessor List. You can opt out of advertising cookies as explained there and in Section 10. We also run an affiliate program through a third-party affiliate platform. If you reach our website through an affiliate link, that platform receives a record of the visit and, if you later subscribe, of the resulting purchase, so it can calculate the affiliate's commission. The platform we currently use is named on our Subprocessor List.
Your organization. If your access was provided by an employer or other organization, we may share account and usage information with that organization so it can manage its use of the Service.
Legal and protection. We may disclose information where we reasonably believe it is necessary to comply with law or legal process, to enforce our terms, to detect or prevent fraud, abuse, or security issues, or to protect the rights, property, or safety of anyone. Where permitted, we will try to notify you of a government request for your data.
Business transfers. If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to this Policy.
Professional advisors. We may disclose information to advisors such as lawyers and accountants as needed for their services and for audits or regulatory reviews.
6. Payments and our merchant of record
Depending on the payment method available to you at checkout, purchases of paid plans are sold and processed either directly by us or through a merchant of record acting on our behalf. Where a merchant of record is used, it is the seller of record for the transaction, handles payment processing, and manages applicable sales tax and VAT. Your payment details are provided to and handled by our payment provider under its own terms and privacy policy. We receive transaction and billing records from it but do not store your full payment card information. Our current payment providers are named on our Subprocessor List.
Purchases from our customers. This section concerns purchases of Ignix plans. When you buy a product from one of our customers through their store, or pay for an appointment on their booking page, that customer is the seller, and your payment is processed by the customer's own payment provider, in the customer's own account and under that provider's terms. We do not receive your full payment card details; we receive the order and payment-status information needed to deliver your purchase or confirm your booking, and we process it on the customer's behalf as described in Section 2. Questions about such a purchase, including refunds, should be addressed to the customer.
7. International data transfers
Dreaming Solutions LLC is based in the United States, and our providers operate in several countries. Our primary hosting is located in the European Union (Germany). Where information is transferred out of the European Economic Area, the United Kingdom, or Switzerland, we rely on appropriate safeguards recognized under applicable law, such as the EU Standard Contractual Clauses (and the UK and Swiss equivalents) or, where applicable, a valid adequacy mechanism. You can ask us for more detail about the safeguards we use by emailing [email protected].
By their nature, social media and messaging data may be processed by the networks and third-party services you connect in locations around the world, under their own terms.
7A. Connected platforms
When you connect a social network or messaging platform to the Service, we access and process data from that platform only as needed to provide the features you use, according to the permissions you grant and the platform's terms. Our use and transfer of information received from these platforms also complies with their developer and API policies, including any "Limited Use" requirements. The supported platforms and their applicable policies include:
- Meta (Instagram, Facebook, Threads, WhatsApp): our use and transfer of information received from Meta platforms complies with the Meta Platform Terms, including its Limited Use requirements.
- Google (YouTube, Google Business, Google Drive, Google Calendar): our use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements, with the YouTube Terms of Service, and with the Google Business Profile API Terms of Service. If you choose to import a file from Google Drive, we use Google's file picker with the narrow
drive.filepermission, which gives Ignix access only to the specific file you select — not to any of your other Drive files. We download that file to add it to your content library and rehost it on our media storage so it can be displayed and published through the Service; we do not use it for any other purpose. If you connect Google Calendar for appointments, we use the narrowcalendar.app.createdpermission, which lets Ignix see and manage only the calendars Ignix creates for the people or resources you take bookings for — not your other calendars. We use it to read busy times so we can offer free slots, and to create, update and delete the appointment events (with a Google Meet link when you turn that on); we do not use it for any other purpose. - LinkedIn: complies with the LinkedIn API Terms of Use.
- X (Twitter): complies with the X/Twitter Developer Agreement and Policy.
- TikTok: complies with the TikTok Developer Terms of Service.
- Pinterest: complies with the Pinterest Developer and API Terms of Service.
- Reddit: complies with the Reddit Data API Terms.
- Discord: complies with the Discord Developer Terms of Service.
- Bluesky: governed by the Bluesky Terms of Service.
- Snapchat: complies with the Snap Developer Terms and the Snap Privacy Policy.
- Telegram: governed by the Telegram Privacy Policy.
These platforms are independent third parties. We are not responsible for how they handle your information, and we encourage you to review their policies. You can revoke our access to a connected account at any time through that platform's settings.
8. How we protect your information
We maintain administrative, technical, and organizational measures designed to protect your information, including access controls, encryption of data in transit and, where appropriate, at rest, and confidentiality obligations for personnel. No system is perfectly secure, so we cannot guarantee absolute security, but we work to keep your information safe and to address incidents promptly.
9. How long we keep your information
We keep information for as long as needed to provide the Service to you, run our business, and meet legal, tax, accounting, and dispute-resolution requirements. Content you keep in the Service generally remains while your account is active. When information is no longer needed, we delete or anonymize it. Note that content you have published to a social network may continue to exist there after you remove it from Ignix; you would need to delete it on that network directly.
You can delete your account yourself at any time from Settings. When you do, we cancel your subscriptions immediately, disconnect your social accounts so we no longer have access to them, and erase the data your organisation holds. The deletion is permanent and we cannot undo it.
When an account is deleted, we also cancel the memberships its buyers pay through its store, and we delete the files we store for it (uploads, generated images, voice-overs and similar), except any file that another account also uses.
We keep encrypted backups of our database so that we can recover the Service after a failure. Backups are kept for up to 35 days and then overwritten, so information you delete disappears from them within that period. We do not use backups to restore individual accounts.
Ignix Editor and Ignix Creator run on your own computer and keep files there: your projects, the videos you render, downloaded models and settings. Those files are yours: we do not access them, and deleting your Ignix account does not remove them. You can delete them yourself at any time (for Ignix Editor, the .ignix-editor folder in your home folder and your project folders; for Ignix Creator, the .ignix-creator folder in your home folder).
10. Your rights and choices
Depending on where you live and the law that applies to you, you may have the right to access a copy of your information, correct it, delete it, receive it in a portable format, object to or restrict certain processing, withdraw consent, and opt out of certain disclosures for advertising. You also have the right not to be treated unfairly for exercising these rights.
Advertising cookies are on by default. You can turn them off at any time with Reject in the cookie banner or from Privacy settings at the bottom of our website. We also treat the Global Privacy Control (GPC) signal sent by your browser as a request to opt out of advertising, including the sale or sharing of personal information for cross-context behavioral advertising.
To exercise a right, email [email protected]. We may need to verify your identity, and we will respond within the time required by applicable law (generally within 30 days, with an extension where a request is complex). If much of the data relates to content where we act as a processor, we may direct your request to the relevant customer.
You do not need to write to us to delete your account: the owner of an account can erase it, and everything in it, from Settings at any time. Your invoices are the exception — they are held by our payment provider, which is legally required to keep them.
For marketing emails, you can unsubscribe at any time using the link in the message. Product and account emails related to your use of the Service will still be sent.
If you have a concern we cannot resolve, you may also contact your local data protection authority.
11. Children
The Service is for businesses and professionals and is intended only for people who are at least 18 years old. We do not knowingly collect information from children. If you believe a child has provided us information, contact [email protected] and we will take appropriate steps.
12. Changes to this Policy
We may update this Policy from time to time to reflect changes to the Service, the law, or our practices. We will post the updated version here and update the "Last updated" date, and we will provide more prominent notice if the changes are material. Please review this page periodically.
13. Contact
Questions, requests, or complaints about privacy:
Dreaming Solutions LLC — Attn: Privacy 1309 Coffeen Ave, STE 1200, Sheridan, WY 82801, United States Email: [email protected]