Dreaming Solutions LLC ("Ignix") uses the third-party subprocessors below to help provide the Ignix service (the "Service"). These subprocessors may process Customer Content and related data only as needed to support the Service, under written agreements that require confidentiality and data-protection commitments consistent with applicable law.
We evaluate each subprocessor's privacy and security practices before engaging them. When we add or remove a subprocessor, we will update this page. Please check back for updates.
Infrastructure and core service
| Subprocessor | What it does for us | Server location | Privacy / terms |
|---|---|---|---|
| Hetzner Online GmbH | Cloud hosting, infrastructure, and database storage. Databases are self-hosted by Ignix on this infrastructure; we use no separate third-party managed-database provider | Germany (EU) | https://www.hetzner.com/legal/privacy-policy |
| Cloudflare, Inc. | Object storage (Cloudflare R2) for durable hosting and delivery of your media files (images and videos), including files you import from connected integrations and, in private storage, the files and course videos you sell or deliver through the Store; also content delivery (CDN), caching, and network security for our website and embeddable chat widget | United States and global edge locations | https://www.cloudflare.com/privacypolicy/ |
| Social-platform connectivity provider | Social-platform connectivity — connecting and acting on the social accounts you authorize. The provider is established in Spain (EU); its primary infrastructure runs with cloud providers in the United States | United States (infrastructure) | Identity available on request: [email protected] |
| Secondary social-platform connectivity provider | Social-platform connectivity for certain features | Poland (EEA) | Identity available on request: [email protected] |
AI features
| Subprocessor | What it does for us | Server location | Privacy / terms |
|---|---|---|---|
| OpenRouter, Inc. | AI routing — directs AI requests to a range of third-party model providers to power AI Features. Because it is a router, the downstream model provider for a given request may vary; by default OpenRouter does not retain prompt content | United States (New York) | https://openrouter.ai/privacy |
| fal – Features & Labels, Inc. (fal.ai) | AI media generation and related model services | United States (San Francisco) | https://fal.ai/legal/privacy-policy |
| Runpod, Inc. | GPU computing for Ignix Creator's optional cloud generation (Cloud Boost): runs the video and image models on the material you send for that job; files are deleted when the job ends | Romania and the Netherlands (EU) | https://www.runpod.io/legal/privacy-policy |
Payments
| Subprocessor | What it does for us | Server location | Privacy / terms |
|---|---|---|---|
| Creem | Merchant of record for purchases made through it — sells and processes those paid subscriptions, handles payment processing, refunds, chargebacks, and applicable sales tax/VAT; also screens image and video generation prompts for prohibited content | Estonia (EU) | https://www.creem.io/privacy |
| Whop, Inc. | Merchant of record for purchases made through it — sells and processes those paid subscriptions, handles payment processing, refunds, chargebacks, and applicable sales tax/VAT | United States | https://whop.com/privacy |
| Stripe, Inc. | Payment processing for purchases made directly from us — card processing, subscription billing, invoices, and the customer billing portal; also payment processing in customers' own connected accounts for Store sales and paid bookings (the customer's own account with the provider; we receive order and payment-status data) | United States | https://stripe.com/privacy |
Communications
| Subprocessor | What it does for us | Server location | Privacy / terms |
|---|---|---|---|
| Plus Five Five, Inc. (Resend) | Transactional and product email delivery | United States | https://resend.com/legal/privacy-policy |
Website and marketing
| Subprocessor | What it does for us | Server location | Privacy / terms |
|---|---|---|---|
| Google LLC (Google Ads) | Advertising and conversion measurement on our website (advertising cookies); not used to process Customer Content | United States and other locations | https://policies.google.com/privacy |
| Meta Platforms Ireland Limited (Meta pixel and Conversions API) | Advertising and conversion measurement for our Instagram and Facebook campaigns (advertising cookies), including conversion events sent from our servers with a hashed email address; not used to process Customer Content | Ireland (EU) and United States | https://www.facebook.com/privacy/policy |
| Whop, Inc. | Affiliate program management — referral tracking, attribution, commission calculation, and affiliate payouts | United States | https://whop.com/privacy |
International transfers
Where a subprocessor processes personal data outside the European Economic Area, the United Kingdom, or Switzerland, we rely on appropriate safeguards recognized under applicable law, such as the EU Standard Contractual Clauses (and the UK and Swiss equivalents) or, where applicable, a valid framework such as the EU-US Data Privacy Framework. You can request more detail at [email protected].
Connected social networks
The social networks and messaging platforms you connect through the Service (such as Instagram, TikTok, YouTube, Facebook, WhatsApp, X, LinkedIn, Threads, Pinterest, Telegram, Discord, Reddit, Bluesky, Google Business, and Snapchat), as well as content integrations you choose to connect to import your own material (such as Google Drive and Canva), and the calendar you connect for appointments (Google Calendar, which is also used to create video-meeting links for appointments when you choose that option), are not our subprocessors. They are independent third-party services that process your data under their own terms and privacy policies when you connect an account or import or publish content. See the "Connected platforms" section of our Privacy Policy for the applicable platform policies.
Contact
Questions about our subprocessors: [email protected].